Conditions générales de ventes

In order to benefit from the services offered by Camping La Mer d'Iroise, we invite you to read these general terms and conditions of sale. They apply to all the services offered. The booking and/or ordering of services is reserved for the Client who has read these terms and conditions of sale in their entirety prior to placing an order and who has accepted them without reservation. Consequently, placing an order implies full acceptance of these general terms and conditions of sale and unconditional acceptance of all their provisions.

ARTICLE 1 - PURPOSE
The purpose of these General Terms and Conditions is to define the terms and conditions under which the company SARL Camping de l'Iroise, with share capital of 383,012.91 €, registered with the Quimper Trade and Companies Register under no. 402 990 733, whose registered office is located at 9 bis rue de Porz Ar Vag – 29550 PLOMODIERN, APE code 5530Z, VAT no. FR 04402990733, offers bare campsite pitches and light leisure accommodation for rent and sells related services.

ARTICLE 2 - ACCEPTANCE OF THESE GENERAL TERMS AND CONDITIONS – CONTRACT
2.1 By booking accommodation or a pitch in accordance with the terms of Article 3 hereof, the Client acknowledges having read and accepted these General Terms and Conditions.
2.2 Acceptance of these General Terms and Conditions may only be full and complete. Any acceptance subject to reservations shall be considered null and void. These General Terms and Conditions of Sale are up to date as soon as they are published online and cancel and replace any previous version.
2.3 These General Terms and Conditions, together with the booking summary sent to the Client, form the stay contract and constitute the entirety of the contractual relationship between the parties.

ARTICLE 3 - BOOKING AND PAYMENT OF THE PRICE OF THE STAY
3.1 To make a booking, the Client must be of legal age and legally capable. The Campsite reserves the right to refuse minors who are not accompanied by their parents or a legal guardian. Minors accompanied by adults who do not hold parental authority must present parental authorisation, failing which the Campsite may refuse the minor entry to the Campsite. When booking, the Client is required to provide the surnames, first names and dates of birth of each person staying and, where applicable, the registration plate number of the vehicle that will be parked within the Campsite. The Campsite reserves the right to refuse any person who was not registered at the time of booking. The Client must be one of the persons staying. For safety and insurance reasons, exceeding the number of occupants stated by the Client at the time of booking is not permitted.

3.2 In order to ensure an atmosphere conducive to rest and relaxation, in keeping with the family-friendly and welcoming spirit
that it undertakes to provide to its Clients, the Campsite reserves the right to refuse the following:
- Group booking(s) made through sales networks intended for individual Clients (Internet, booking centres, tour operators, etc.)
- Booking(s) made by a Client where the number of persons accommodated across several accommodation units at the same Campsite and for the same period exceeds 12 persons.

The Campsite reserves the right to examine group booking requests in advance in order to assess their compatibility with the occupancy of the Campsite during the requested period.
The signing of a code of conduct may be required.
3.3 There are four different ways to book:

By telephone at the following number: 02 98 81 52 72 (cost of a local call)
Online on the website www.camping-iroise.fr
By email at vacances@camping-iroise.fr
On site at the Campsite reception.

3.4 Booking procedures
A stay is booked on the website as follows:

The Client selects the duration of the stay, the departure date, the number of participants and the type of accommodation.
The Client also indicates whether they wish to benefit from the insurance and other additional services offered by the Campsite.
The Client must provide all the information required by the Campsite or authorised reseller by:

Answering the telephone adviser's questions when booking by telephone,
Completing the fields in the website booking form when booking online.

The Client books in the name of and on behalf of all the beneficiaries they indicate. The Client certifies and is required to ensure that all the information provided is correct.

The Client accesses a summary or receives a document containing all the details relating to the dates, the services selected and the corresponding total price, thereby allowing them to check the details of their order. The Client is required to ensure that all the information displayed corresponds to what they selected, it being understood that any subsequent modification or cancellation of their order will be invoiced in accordance with the terms hereof,
The Client confirms their order or expressly accepts the quotation by email after having read and accepted these General Terms and Conditions of Sale of the Campsite
The Client chooses their method of payment and pays the amounts in accordance with the following terms:

A minimum deposit of 30% or the full amount of the booking, including:

the price of the optional equipment selected at the time of booking,
the booking fee of 24€ including VAT for all bookings made,
the amount of any Cancellation Guarantee taken out by the Client
the amount of the additional services.

In the event of unavailability, the Campsite will contact the Client in order to make a new accommodation or pitch proposal.
The booking is only confirmed subject to full payment of the amounts specified above and after confirmation by the Campsite.
The Campsite will send the Client a booking confirmation document and a payment statement.
If no alternative proposal is agreed with the Client, the Campsite will refund without delay and no later than thirty days following receipt of the booking request all amounts already paid by the Client.

The Client receives confirmation of their booking by email. This constitutes the agreement concluded between the Client and the Campsite.
The voucher allowing the Client to benefit from their stay is sent to the Client at the email address provided by them. However, where applicable, the Client remains required to pay the balance of their booking no later than 4 weeks before their arrival on site.

3.5 Methods of Payment
Depending on the booking method selected, the following methods of payment are accepted:

Bank card (CB) for all types of bookings,
Cheque made payable to Camping de l'Iroise
ANCV holiday vouchers (If this method of payment is used, it is recommended that the duly completed vouchers be sent to the Campsite by registered letter with acknowledgement of receipt or by any secure means). Only holiday vouchers actually received will be recorded. It is the Client’s responsibility to check their number before sending them. Under no circumstances may the Campsite be held liable for the non-receipt of ANCV vouchers.
Bank transfer to the following bank account:
BANK ACCOUNT DETAILS (RIB)
IBAN (International Bank Account Number): FR76 1558 9228 4203 8798 3234
BIC (Bank Identification Code): CMBRFR2BARK
Bank Code Branch Code Account No. RIB Key Domiciliation/Paying Bank: 15589 22842 03879832340 76 CCM ST BRIEUC STE THERESE

3.6 It is the Client’s responsibility to pay, using one of the methods of payment referred to herein, the balance of the price of the stay no later than 4 weeks before their arrival on site. Failing payment within this period, the Campsite reserves the right to consider the booking cancelled, in which case the terms of Article 12 will apply.
3.7 In the event of a booking made less than 4 weeks before the beginning of the stay, full payment will be required.
3.8 At the Client’s request, the Campsite will send a paid invoice, accompanied by a
certificate of stay after their stay.
3.9 In the event of an extension of the stay on site, this must be arranged with the campsite reception.

ARTICLE 4 - PRICE OF THE STAY
All prices are displayed in Euros, including all taxes, excluding booking fees and tourist taxes / environmental contributions / local taxes.
Our prices include:

For accommodation

Provision of the relevant fully equipped accommodation unit(s), in accordance with the description provided on the website.
One parking space for one car for each accommodation unit (unless otherwise stated on the website or voucher).
Water, gas and electricity.
Reception and the departure inspection
The Campsite’s services and facilities, except those that are chargeable or optional

For bare pitches

Provision of the relevant bare pitch(es) with a surface area of between 80 and 120 m²
The possibility of parking one vehicle on the pitch
Reception and the departure inspection
The Campsite’s services and facilities, except those that are chargeable or optional

Our prices do not include:

Bed linen rental
The Cancellation Guarantee
The fixed booking fee of 24 €
Cleaning
Chargeable services, facilities and activities offered by the campsite (to be paid on site)
Taxes (tourist taxes / environmental contribution)
The surcharge for a pet
The two security deposits, in the amount of 280€ for any material damage and 120 € for cleaning the accommodation (see ARTICLE 8)

ARTICLE 5 - STAY

5.1 Arrival and departure days and times:

For accommodation: arrivals and departures take place on Saturday or Sunday depending on the accommodation selected. Arrival times are from 4 p.m. to 6:30 p.m. (low season) or 7:30 p.m. (high season), and departure times are between 8:30 a.m. (low season) or 8 a.m. (high season) and 10 a.m.
For pitches: arrivals and departures take place on the days agreed at the time of booking. Pitches are available from 1 p.m. and must be vacated before 12 noon.

This information is also indicated on the voucher sent to the Client.
If the Client is unable to arrive during the indicated times, they must contact the Campsite before 6 p.m. and may, subject to the Campsite’s agreement, be authorised to arrive up to 10 p.m. on the same day or the following morning. No arrival will be accepted outside these times.
No refund, even partial, will be granted by the Campsite in the event of an arrival outside the authorised times, after the booked date or an early departure by the Client. If the Client does not arrive on the day following the scheduled date without having notified the Campsite, they risk having their booking cancelled. The Campsite reserves the right to offer the accommodation for sale again within 48 hours, without the Client being able to object.
5.2 With the exception of bare pitches, it is the Client’s responsibility to carry out an inspection of the accommodation (equipment inventory, condition of equipment and standard of cleanliness) within 24 hours of arrival. Any complaint must be submitted to the Campsite management. The latter will do its best to remedy the problem quickly. No complaint will be accepted after this period. Similarly, any incident occurring during the stay must be reported to the Campsite management, which will do its best to remedy it.
5.3 The Client undertakes to comply with and ensure that the occupants of the accommodation comply with the internal rules of the Campsite and the swimming pool. The Client is hereby informed that:

For hygiene reasons, except upon presentation of medical proof, access to the swimming pool is reserved for people wearing swimwear (swimming briefs/one-piece or two-piece swimsuits), to the exclusion of all other clothing, including in particular thongs, Bermuda shorts, swimming shorts, wetsuits, burkinis and long and/or water clothing.
Clothing considered indecent is also prohibited.

The Campsite teams have full authority to expel offenders.

Electric barbecues and planchas are prohibited. Gas barbecues and planchas and charcoal barbecues are permitted.

In the event of failure by a Client and/or the occupants of the relevant accommodation to comply with the internal rules and swimming pool rules, these General Terms and Conditions and/or behaviour contrary to the peace and tranquillity of the Campsite, the Campsite may, after formal notice has remained without effect or immediately depending on the seriousness of the circumstances, ask the person(s) concerned to leave the Campsite before the end of the stay. This situation will not give rise to any right to even a partial refund of the stay. Members of groups are individually required to comply with the internal rules.

5.4 Pets
Dogs and cats are permitted on the campsite, with a maximum of two pets per pitch or accommodation unit. Any exemption must be requested from the Campsite management before the stay, which will provide its positive or negative response in writing. All other animals are prohibited.

Dog:

Authorised pets must be tattooed or microchipped.
Category 1 and 2 dogs are prohibited on the Campsite. Dogs must be kept on a lead on the Campsite.
Pets remain entirely under the responsibility of their owner. No dog may be left alone in accommodation or on a pitch

Cat:

The pet must be kept inside the Accommodation or on the Pitch under the full respon-
sibility of its owner.

All animals are prohibited around the swimming pools, in food shops and inside buildings. The vaccination records of dogs and cats must be up to date.

5.5 Setting up a tent is prohibited on Mobile Home pitches.
5.6 The Client must make the necessary arrangements to book their transport sufficiently in advance in order to be able to reach the campsite on the dates corresponding to their stay.

ARTICLE 6 - CAMPSITE SERVICES
Certain activities and facilities offered by the Campsite and indicated in the description appearing on the website may be cancelled or modified, particularly for weather-related reasons or in the event of force majeure, or may not operate in the early or late season (that is, outside the months of July and August).

ARTICLE 7 - TOURIST TAX
The tourist tax is collected based on the actual number of guests and must be paid at the time of booking. The amounts collected at that time are provisional. The tax may increase, in which case an additional payment will be requested from Clients.
The tourist tax is collected on behalf of the Communauté de Communes de Pleyben-Châteaulin-Porzay in the amount of 0.50 € per day per person over the age of 18 and includes an additional departmental tax in the amount of 0.05 € per day per person over the age of 18.

ARTICLE 8 - SECURITY DEPOSIT
The rental accommodation must be returned in perfect general condition, tidy, with the inventory checked. Any broken, damaged or missing item will be charged to the Client, as will the cost of restoring the premises if this proves necessary.
Two security deposits per accommodation unit will be requested from the Client upon arrival.

A security deposit of 280€, retained in the event of deterioration or damage caused to the accommodation, missing equipment and/or costs incurred in repairing any damage
A security deposit of 120€, retained if the accommodation has not been cleaned correctly.

The security deposits will be returned to the Client upon departure after an inspection in the presence of a member of the Campsite staff, who will carry out the inventory and ensure that the accommodation has been cleaned correctly and that it has not suffered any deterioration or damage.
The security deposit may be paid by cheque, bank card or digital deposit.

No dispute by the Client will be accepted in the event of departure without an inventory, if the Client has not returned the entry inspection form to the Campsite or if they have left the Campsite without completing a departure inspection checked by a member of the Campsite staff.
If the Client does not return the entry inspection form, they will be presumed to have taken possession of accommodation in a good general and clean condition, ready to receive the next Client: accommodation tidy and cleaned, kitchen and refrigerator clean, crockery cleaned and put away, bins emptied.
In the event of departure outside normal hours and if the accommodation is returned in good condition, the security deposit will be returned by post as soon as possible at the Client’s expense. In the event of departure outside the scheduled times, the Campsite staff will be the sole judge of the general condition and cleanliness of the accommodation, which the Client accepts.
No security deposit will be requested for the rental of a bare pitch.

ARTICLE 9 - RIGHT OF WITHDRAWAL
Pursuant to the provisions of Article L 221-28 12° of the French Consumer Code, the Campsite informs the Client that the sale of accommodation services supplied on a specific date or according to a specific frequency is not subject to the provisions relating to the 14-day withdrawal period.
However, French Law No. 2014-344 of 17 March 2014 relating to consumer affairs gives the Client the possibility of cancelling insurance policies taken out within 14 days of subscription, only if the insurance taken out covers a risk for which the Client is already insured and if they provide proof of this prior cover. Cancellation is nevertheless only possible if no cover has been activated on the date of the cancellation request.

ARTICLE 10 - LIABILITY

Liability of hotel operators

Outdoor accommodation does not fall within the scope of the liability of hotel operators provided for in Article 1952 of the French Civil Code. Consequently, the Campsite may not be held liable in the event of loss, theft or damage to personal belongings on the campsite, in the car park or in communal premises (toilets, swimming pool...)

Website warranty and liability

For all stages of access to the website, the booking process and subsequent services, the Campsite is subject only to an obligation of means.

The information made available on our website and in our catalogues is accurate on the date of booking. However, it is subject to change. It is the Client’s responsibility to check this information before arriving at the Campsite.
The photographs illustrating our accommodation on the website and in the brochure are non-contractual and are provided for guidance only.
The Campsite may not be held liable for photographs communicated by its partners or any third party who have declared that they hold the rights to them, or for false, misleading or incorrect information mentioned in catalogues or on websites concerning the campsites, particularly presentation photographs, descriptions, activities, leisure facilities, services and operating dates.
Although the Campsite makes every effort to maintain an operational service, it cannot provide any guarantee regarding uninterrupted access to its website and therefore accepts no liability for any direct and/or indirect damage caused by the inability to access all or part of it or which may arise from the use of the service by an Internet user.
The Campsite may not be held criminally or civilly liable for the consequences resulting from inappropriate or unauthorised use of the website or its content by users or any other third party.
Furthermore, the Campsite company may not be held liable for the non-performance or improper performance of the contract concluded in the event of fault by the Client, force majeure or the unforeseeable and unavoidable act of a third party unrelated to the provision of the services specified in the contract.
In any event, if the Campsite is found liable for any reason whatsoever, any compensation will be limited to the amount of the stay

ARTICLE 11 – MODIFICATIONS

11.1 At the Client’s Request
The Client may request a modification to their stay (dates and/or type of accommodation), subject to availability and capacity. The Client may request a modification to their booking only once during the season and no later than 2 weeks before the beginning of the stay. No postponement to the following season will be accepted.

An administrative fee of 20€ for modifying the stay will be applied
If the price of the new booking is lower than the price of the original booking, the difference between the two stays will be refunded to the Client.
If the amount of the new stay is higher, the difference between the two bookings is payable by the Client.

The Client’s attention is drawn to the fact that, in the event of a modification to the stay, they will not be able to benefit from promotions introduced after their original booking. The date of the first booking will prevail.
If the Campsite is unable to accommodate the Client’s modification request, the original stay will be maintained unless cancelled by the Client.
11.2 At the Campsite’s Request
The Campsite may be required to modify the stay before it begins. In this case, it will inform the Client as soon as possible, in a clear and comprehensible manner and on a durable medium.
The Campsite must provide information on the impact on the price when communicating the modification. The Client must provide their response to the alternative proposal to the Campsite within the specified period.
The Client may:

Either cancel. The Campsite will then refund all payments already made, including booking fees and any insurance subscription.
Or agree to participate in the modified stay. If this modification results in a decrease or increase in the price of the stay, the Campsite will cover this price difference either by refunding the difference to the Client or by covering the increase in the price of the stay.

If the Client does not respond within the specified period, the Campsite will automatically cancel the stay.

ARTICLE 12 - CANCELLATION

12.1 Cancellation by the Client
In the event of cancellation of the booking by the Client

More than 1 month before the beginning of the stay, the deposit in an amount equal to «30% of the price of the stay will be payable to the Campsite, together with the recorded booking fees.
Less than 1 month before the beginning of the stay, the full price of the stay (100%, including the AVF portion) will be required by the Campsite.

An early departure or delayed arrival will not give rise to any refund.
The cancellation invoice will only be provided to the Client after full payment of the cancellation fees (25%
or 100% as explained above).

If the Client has not paid the full amount of the stay less than 1 month before it begins, the Campsite will consider the stay cancelled by the Client and reserves the right to retain all amounts already paid, including booking fees.
12.2 Cancellation by the Campsite
The Campsite may cancel the Client’s booking before their departure for any reason whatsoever. In this case, all amounts paid by the Client will be refunded, together with compensation equal to the penalty that the Client would have incurred if the cancellation had been made by them on that date (see 12.1).
12.3 Exceptional Circumstances
In the event of cancellation by the Campsite or by the Client before departure, where the cancellation is due to exceptional and unavoidable circumstances occurring at the destination or in its immediate vicinity and having significant consequences for the performance of the contract, the amount of the stay will be refunded in full, but no additional compensation will be payable by the Campsite.

ARTICLE 13 - CANCELLATION INSURANCE
Cancellation and holiday interruption insurance is offered to the Client. The Client may take out this insurance with Gritchen Affinity, a partner of the Campsite. The insurance premium must be paid in full when booking the stay and is non-refundable, unless the Client applies the provisions relating to the withdrawal period for insurance products.
In the event of a claim, the Client must notify the company within 5 days following its occurrence, either:

By post: Gritchen Affinity - Claims Department CS 70139 - 18021 BOURGES Cedex
Via the link on the website www.camping-iroise.fr
By fax: 09 72 28 76 92

The complete general terms and conditions of the insurance are available on request and may be consulted online at www.camping-iroise.fr
Cancellation and holiday interruption insurance reimburses all amounts paid (excluding the deductible, the insurance subscription fee and booking fees) before arrival for the stay. In the event of interruption of the stay, the amount corresponding to the unused portion will be calculated on a pro rata basis according to the duration of the booked stay.
Any request made via the form is firm and final and results in the cancellation of the booking by the Campsite. The Client will not be entitled to any compensation from the Campsite or to request that the booking be retained if the insurer refuses the claim.

ARTICLE 14 – COMPLAINTS
Any complaint must, as far as possible, be reported by the Client to the Campsite management during their stay so that the latter can remedy or identify the non-compliance. If the non-compliance could not be resolved on site, the Client may submit a written complaint to the Campsite management so that the latter can attempt to find an appropriate solution. Failing a satisfactory response within a reasonable period, the Client may refer the matter to the Consumer Mediator, within a maximum period of one year from the date of the written complaint sent by registered letter with acknowledgement of receipt to the Campsite, through the association: MEDICYS - Centre for Mediation and Amicable Settlement of Judicial Officers. Any request for mediation must be submitted electronically at www.medicys.fr, or by post to MEDICYS, 73 Boulevard de Clichy - 75009 Paris.
Pursuant to the provisions of Article 1368 of the French Civil Code, it is expressly agreed that the data stored in the information system of the Campsite and/or its partners shall have evidential value. Accordingly, the data stored on computer or electronic media, if it is

produced as evidence by the Campsite in any contentious or other proceedings, will be admissible, valid and enforceable between the parties.

ARTICLE 15 - PERSONAL DATA
In accordance with French Data Protection Act No. 78-17 of 6 January 1978, as amended, and General Data Protection Regulation 2016/679, the Client is informed that the personal data marked as mandatory and collected as part of the booking process is necessary for the performance of the stay. Personal data relating to Clients is processed by the Campsite to create and manage the Client account, manage bookings (payment, welcoming the Client), personalise offers, measure satisfaction and for marketing purposes (customer knowledge, advertising targeting, etc.). For more information about the processing of your personal data, we invite you to consult our Privacy and Cookie Policy.

ARTICLE 16 - GENERAL PROVISIONS

16.1 If any clause of this contract becomes null and void as a result of a change in legislation or regulations or a court decision, this shall under no circumstances affect the validity of or compliance with these General Terms and Conditions.
16.2 Each booking is strictly personal to the Client who made it, meaning that the rights and obligations arising from the contract may not be assigned in any form or on any basis whatsoever by the Client to third parties without the prior written authorisation of the Campsite.
16.3 The Client undertakes to comply with and ensure that the people staying with them and under their responsibility comply with the provisions of the campsite’s internal rules. In the event of a serious or repeated breach of these provisions or these terms and conditions, the Client and their accompanying persons may be asked to leave the campsite before the end of their stay. In this case, no request for a refund or compensation will be accepted.
16.4 The Client is required to take out civil liability insurance with the insurer of their choice. The Client is informed that, depending on their insurance company, they may benefit from an extension of cover for the accommodation occupied at the campsite.

ARTICLE 17 - APPLICABLE LAW AND COMPETENT JURISDICTION
These General Terms and Conditions are governed by French law. Any dispute arising between the Parties relating to their interpretation or performance that could not be resolved amicably by the parties will be submitted to the competent Court, except where mandatory public-policy provisions provide otherwise, notwithstanding multiple defendants or third-party proceedings, including in summary proceedings.

Download Our General Terms and Conditions of Sale

Download our General Conditions of Sale